Support

Get in touch

Questions, bug reports, or partnership enquiries - we read everything and respond within 1 business day.

✉️ Email support For account issues or anything urgent. [email protected] 🛠 Browse tools Explore the full suite of free video and audio tools. parapheonix.com/tools/

Before you send a message

A lot of common questions are already answered elsewhere on the site, which usually gets you an answer faster than waiting on a reply. If you're new to the editor, the step-by-step tutorial covers signing in, importing media, using the standalone tools, and rendering your first export. If you're wondering about pricing, limits, or how long we keep your files, check the home page FAQ and our Privacy Policy — both cover the questions we hear most often.

That said, we'd still rather hear from you than have you stuck. Bug reports are especially useful when they include what you were trying to do, what happened instead, and the browser and file type involved — that's usually enough for us to reproduce and fix an issue without a back-and-forth. Feature requests don't need to be fully thought out; a rough description of the problem you're trying to solve is often more useful to us than a specific implementation idea.

Support FAQ

We aim to respond within one business day. Account and billing issues are usually handled faster; general feedback and feature requests can take a little longer since they don't need an urgent reply.

Either works — both reach the same inbox. The form is convenient because it prompts you for a topic, which helps route your message internally, but a direct email to [email protected] works just as well, especially if you need to attach a screenshot or file.

Yes. Choose "Account issue" as the topic and include the email address your account is registered under so we can look it up quickly. Since the core tools are free, most account questions relate to sign-in, verification, or daily usage limits rather than billing.

Email us directly at [email protected] with details rather than using the general contact form, and avoid testing further against the live site once you've confirmed an issue exists. We take security reports seriously and will acknowledge receipt promptly.

Yes — select "Partnership" as the topic and describe what you have in mind. We're a small independent team, so we can't guarantee every proposal is a fit, but we do read and consider every one that comes through.